Terms and Conditions

Learn about the terms and conditions of using our application. By using our solution, you accept the provisions of this document.

Welcome to EM Truck Stop Ltd. These Terms and Conditions (“Terms”) apply to your use of our mobile application and related services (the “App”). By accessing or using the App, you agree to be bound by these Terms. Please read them carefully before continuing.

The App is operated by EM Truck Stop Ltd, located at 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom. Our mission is to provide truck drivers and businesses with reliable solutions for parking, washing, and associated services in one convenient platform.

These Terms outline the rights and responsibilities of both the Company and the User. They cover important aspects such as account creation, permitted use, service availability, fees, refunds, and limitations of liability. By using the App, you confirm that you have understood these Terms and accept them in full.

If you are using the App on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. All references to “you” or “your” shall include both the individual user and the entity they represent.

The App may contain links to other policies that form part of this agreement, such as our Return Policy. By continuing to use the App, you also accept and agree to those policies.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will take effect once posted within the App or on our website. It is your responsibility to review this document periodically to stay informed. Continued use of the App after updates means that you accept the revised Terms.

The use of the App must comply with all applicable laws and regulations. Any fraudulent, abusive, or illegal use of the Services is strictly prohibited and may result in immediate suspension or termination of your account.

For any questions, complaints, or requests regarding these Terms, you can contact us at +44 7472 053353 or via email at emtruckwash@gmail.com. We are committed to providing clear, fair, and transparent service to all our users.

1. Definitions

For the purposes of these Terms:

“Company”, “We”, “Us”, or “Our” refers to EM Truck Stop Ltd, located at 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom.
“App” refers to the EM Truck Stop mobile application and related services.
“User”, “You”, or “Your” refers to any individual or entity using the App.
“Services” means all functionalities provided through the App, including truck parking reservations, washing, and related facilities.

2. User Accounts

To access certain features, you may need to register and create an account.
You agree to provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
We reserve the right to suspend or terminate accounts that provide false, misleading, or unlawful information.

3. Acceptable Use

You agree to use the App only for lawful purposes. You must not:

Violate any local, national, or international laws or regulations.
Engage in fraudulent, abusive, or harmful activity.
Attempt to gain unauthorized access to the App or interfere with its functionality.
Use the App in a way that could damage, disable, or overburden our systems.

4. Services and Availability

We aim to provide continuous access to the App, but we cannot guarantee that it will always be available without interruptions or errors.
We may update, suspend, or discontinue certain features or Services without notice.
EM Truck Stop Ltd is not liable for any downtime, delays, or errors caused by third-party providers, technical issues, or force majeure events.

5. Fees and Payments

Some Services may require payment. Prices are displayed at the time of purchase and must be paid in full.
Payments must be accurate, valid, and authorized by the account holder.
Unless otherwise stated in our Return Policy, all fees are non-refundable.
Users are responsible for covering any applicable taxes or charges imposed by financial institutions.

6. Cancellations and Refunds

Cancellations and refund requests are governed by our official Return Policy.
Refunds, where applicable, will be processed using the same payment method originally provided.
We reserve the right to decline refunds for Services already provided or used.

7. Limitation of Liability

To the maximum extent permitted by law:

EM Truck Stop Ltd shall not be held liable for indirect, incidental, or consequential damages.
We are not responsible for losses arising from interruptions, unauthorized access, or system errors.
Our total liability is limited to the amount paid by you directly for the Services in question.

8. Intellectual Property

All software, trademarks, content, and design available in the App are owned by EM Truck Stop Ltd or its licensors.
You may not copy, distribute, modify, or create derivative works without our written consent.
Unauthorized use of intellectual property may result in legal action.

9. Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy.
By using the App, you consent to the collection and use of your data as described in that policy.
We take appropriate technical and organizational measures to protect your information but cannot guarantee absolute security.

10. Termination of Use

We may suspend or terminate your account if you violate these Terms or misuse the App.
You may also close your account at any time by contacting us.
Upon termination, your right to access or use the App will immediately cease, without entitlement to compensation.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

13. Entire Agreement

These Terms, together with our Return Policy and any additional policies referenced within the App, represent the complete and exclusive agreement between you and EM Truck Stop Ltd. They supersede any prior understandings or agreements, whether written or oral.

14. Contact Information

If you have questions about these Terms, please contact us at:

Company Name: EM Truck Stop Ltd
Address: 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom
Phone: +44 7472 053353
Email: emtruckwash@gmail.com

15. Final Acceptance

By accessing and using the App, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. Your continued use of the App constitutes acceptance of the most recent version of this agreement.

Governing Law and Jurisdiction

These Terms shall be governed by and construed under the laws of England and Wales. Any disputes or claims arising from the use of the App will be handled exclusively by the courts in the United Kingdom.

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully effective. Together with our Return Policy and other referenced policies, these Terms form the entire agreement between you and EM Truck Stop Ltd, replacing any previous agreements.

Contact Information

For any questions regarding these Terms, you may contact us at:

EM Truck Stop Ltd
117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom
Phone: +44 7472 053353
Email: emtruckwash@gmail.com

Final Acknowledgment

By continuing to use the App, you confirm that you have read, understood, and agreed to these Terms and Conditions. Your use of the Services constitutes acceptance of the most recent version of this agreement.