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Privacy Policy

By using our application, you accept the privacy policy and the way we process the information you provide in our application.

Welcome to EM Truck Stop Ltd. These Terms and Conditions (“Terms”) govern your use of our mobile application and related services (the “App”). By accessing or using the App, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using the App

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The App is owned and operated by EM Truck Stop Ltd, located at 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom. Our goal is to provide a reliable platform for drivers and businesses to manage services related to truck parking, washing, and associated facilities.

 

These Terms set out the legal agreement between you, the user of the App, and EM Truck Stop Ltd as the service provider. They cover important topics such as account registration, permitted use, service availability, limitations of liability, and dispute resolution. Please read them carefully before proceeding.

 

By creating an account or using any feature within the App, you represent that you are at least 18 years old and legally capable of entering into a binding contract under the laws of the United Kingdom. If you are using the App on behalf of a company or organisation, you confirm that you have the authority to bind that entity to these Terms.

 

The App may include links to other policies that form part of this agreement, including but not limited to our Return Policy. In the event of any inconsistency between these Terms and additional policies, these Terms will prevail unless otherwise stated.

 

We reserve the right to update, modify, or replace these Terms at any time. Changes will take effect immediately upon posting within the App or on our website. Continued use of the App after such changes constitutes your acceptance of the updated Terms. For this reason, we encourage you to review this document periodically.

 

Please note that the use of the App is subject to compliance with all applicable local, national, and international laws and regulations. Any misuse of the App, including unlawful, fraudulent, or abusive activities, is strictly prohibited and may result in suspension or termination of your account.

 

Should you have any questions or concerns about these Terms, you can contact us directly at:

  • Phone: +44 7472 053353

  • Email: emtruckwash@gmail.com

We are committed to ensuring that your experience with EM Truck Stop Ltd is transparent, fair, and reliable. These Terms are designed to protect both our users and our company, and to establish a clear framework for the safe and effective use of our services.
 

1. Definitions

For the purposes of these Terms:

  • “Company”, “We”, “Us”, or “Our” refers to EM Truck Stop Ltd, registered at 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom.

  • “App” refers to the EM Truck Stop mobile application and related services.

  • “User”, “You”, or “Your” refers to any individual or entity accessing or using the App.

  • “Services” refers to the functionalities provided through the App, including but not limited to truck parking reservations, washing services, and related facilities.

2. User Accounts

To access certain features of the App, you may be required to create an account. You agree to:

  • Provide accurate, complete, and up-to-date information during registration.

  • Maintain the confidentiality of your login credentials.

  • Be solely responsible for all activities that occur under your account.
    We reserve the right to suspend or terminate your account if any information is false, misleading, or used unlawfully.

3. Permitted Use

You may use the App solely for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the App in a manner that violates any applicable law or regulation.

  • Attempt to gain unauthorized access to any part of the App or its systems.

  • Engage in fraudulent, abusive, or harmful activities while using the Services.

  • Interfere with the proper functioning of the App or disrupt other users’ experience.

4. Services and Availability

We strive to ensure that the App and its Services are available at all times. However, we do not guarantee uninterrupted access and may suspend or modify the Services for maintenance, upgrades, or unforeseen circumstances. EM Truck Stop Ltd shall not be held liable for any unavailability of the App.

5. Fees and Payments

Certain Services provided through the App may require payment. By submitting a payment through the App, you agree to provide accurate billing details and authorize us to charge the applicable fees.

  • Payments must be made in accordance with the pricing displayed at the time of purchase.

  • All fees are non-refundable unless otherwise stated in our Return Policy.

  • You are responsible for any applicable taxes related to your transactions.

6. Cancellations and Refunds

Cancellations and refund requests are subject to our official Return Policy. Please review that document before making any booking or purchase through the App.

7. Limitation of Liability

To the maximum extent permitted by law, EM Truck Stop Ltd shall not be held responsible for any indirect, incidental, or consequential damages resulting from:

  • The use or inability to use the App.

  • Errors, interruptions, or delays in the Services.

  • Any unauthorized access to or use of your account or personal information.
    Our liability is limited solely to the amount paid by you for the Services directly provided through the App.

8. Intellectual Property

All content, design, software, trademarks, and materials available in the App are the intellectual property of EM Truck Stop Ltd or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent from us.

9. Privacy and Data Protection

Your use of the App is also governed by our Privacy Policy. By using the App, you consent to the collection, processing, and storage of your personal information as described in that policy.

10. Termination of Use

We may suspend or terminate your access to the App at any time, with or without notice, if you violate these Terms or engage in activities harmful to the Company, other users, or the App itself.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of the App shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

12. Dispute Resolution

We encourage users to first contact us directly in case of any concerns or disputes so that we may attempt to resolve issues amicably. If an agreement cannot be reached, disputes will be handled in accordance with the governing law stated above.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that best reflects the original intent.

14. Entire Agreement

These Terms, together with our Return Policy and any additional policies published within the App or on our website, constitute the entire agreement between you and EM Truck Stop Ltd regarding the use of the App. They supersede all prior agreements, understandings, or communications, whether written or oral.

15. Waiver

Failure by EM Truck Stop Ltd to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be made in writing and signed by an authorized representative of the Company.

16. Force Majeure

EM Truck Stop Ltd shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, labour disputes, internet failures, or government restrictions.

17. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign our rights and obligations without restriction.

18. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, please contact us at:

  • Company Name: EM Truck Stop Ltd

  • Address: 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom

  • Phone: +44 7472 053353

  • Email: emtruckwash@gmail.com

19. Final Acknowledgment

By using the App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You further agree to be bound by all applicable laws and regulations while using our Services.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of the App or Services shall fall under the exclusive jurisdiction of the courts of the United Kingdom.

Contact Information

If you have questions or concerns regarding these Terms, please contact EM Truck Stop Ltd at:

  • Address: 117 Newmarket Rd, Risby, Bury Saint Edmunds IP28 6RD, United Kingdom

  • Phone: +44 7472 053353

  • Email: emtruckwash@gmail.com

Final Agreement

By accessing and using the App, you acknowledge that you have read, understood, and agreed to these Terms. These Terms represent the complete agreement between you and EM Truck Stop Ltd concerning the use of our Services and supersede any prior discussions or communications.